Assistance
Available for Members Impacted by Severe Winter Weather in Texas
During a natural disaster, you never know where you may end
up. We at Blue Cross and Blue Shield of Texas (BCBSTX) understand that a number
of our members living, working or traveling in and around Texas may be impacted
and/or displaced as a result of severe winter weather.
BCBSTX is prepared to assist these members by:Explaining the options for accessing care
- Helping
to locate a network provider, hospital or dialysis center
- Assisting
with early refills of prescription medications
- Working
to ensure transition of care or continuity of care needs are met
- Accessing
member identification information
- For
an emergency situation, members should go directly to the nearest
hospital.
- For
non-emergency care needs, members can call the customer service number on
the back of their member ID card to locate a network provider.
- When
arriving at the participating doctor's office or hospital, the member will
need to present his/her BCBSTX ID card.
- If
a member does not have his/her member ID card, needs help finding care or
has coverage questions, our customer service representatives will provide
assistance.
- Members
can also log in to Blue Access for MembersSM on
the BCBSTX website or access our mobile site to search for a doctor, access their ID card and
more.
- BlueCard®
participants (indicated by a suitcase on the member ID card) can call the
National BlueCard access number to be routed to the appropriate customer
service center.
Important
Blue Cross Phone Numbers
BCBSTX
Customer Service for all group plan members: 800-521-2227- BCBSTX
Customer Service for individual/family policyholders: 888-697-0683
- BCBSTX
Customer Service for Medicare Supplement policyholders: 800-654-9390
- Federal
Employee Information: 800-442-4607
- National
BlueCard access: 800-810-BLUE
(2583)
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