I was on a conference call today with local and regional Safeco Insurance Claims Dept personnel. The important thing that you should know, whether you have a claim or not, is that the insurance industry takes these things seriously. They are here, on the ground, and with backbone support in their headquarters and regional facilities. Different carriers do it different ways. Some use bright, bold mobile claims centers, some use a more focused presence. But the major carriers, and likely the regional ones as well, are here. They are paying attention, and they know what you expect - straight answers and timely results.
The insurance industry takes a lot of hits. Some of them are deserved. Some companies do too. But I can tell you from multiple first hand experiences, that there are a lot of good, sincere people, working hard - in many cases away from their homes or suffering the same losses - to do the right things for the right reasons. It's not easy work, and you have suffered a loss that is personal. Money can't necessarily fix it all. You will likely have a good experience; but if you don't, it could be because the policy just didn't cover all that you expected it to, or that the coverages were maxed out. On the other hand, if you have a less than acceptable encounter with an adjuster, ask them once to try again, and then go to their supervisor. The system is built to deal with these issues. You may not get what you want, but you will at least have an opportunity to let that company make it right, or explain why it is that way. Call your agent if you aren't satisfied. Agents can't adjust the claim, but they can get things straightened out for you.
We are all in this together. We will get through it. That's what makes us exceptional. All of us. There are many stories of people doing good for each other. Neighbors, family, friends, and company people. Find a way to do some good for someone else. It will make your own troubles shrink some. We'll have some stories to tell here in the coming days. Adversity brings strength, and shared experiences form a tight bond.
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